Service Department Manager

Added: August 20, 2018

Job Location: Sioux Center, Iowa

We are working with an equipment dealer in Northwest Iowa to fill a Service Department Manager position.  This family owned business has been built on a continued dedication to customer service, honesty and trust and an ongoing desire to build long-lasting relationships with their customers. They offer industry leading agriculture and construction equipment with the best parts, sales, and service departments around.

Duties Include:

  • Leadership in all aspects of the business
  • Coach and mentor the service department employees in regards to efficiency, productivity and gross margin
  • Create and monitor annual service department budget
  • Continue to monitor areas of improvement to promote constant efficiency and cost effectiveness
  • Ensure all company policies and procedures are followed within the store
  • Customer Service – be aware of customer expectations and customer concerns through constant communication with service team
  • Handle warranty claims – including monthly reports on reimbursement to upper management
  • Manage scheduling of all service work
  • Provide open communication within the service team as well as upper management
  • Schedule training and continuing education for all service technicians
  • Other management duties as assigned

Requirements:

  • Previous management & leadership experience is preferred
  • Excellent customer service skills
  • Ag Industry experience preferred but not necessary

 

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